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Get real-time customer feedback

Omnichannel satisfaction surveys

Ask your customers the right question at the right time with branded one-click surveys. Customize your surveys and add additional questions.

Choose a survey distribution that fits your need. Collect feedback in every conversation, automatically after a case is resolved, or manually when you want to.

Learn more about Surveys & Distribution

Understand your customers

Analytics & Insights

Uncover insights about customer satisfaction, loyalty, advocacy and more. Measure improvements and predict future trends with real-time CSAT, CES and NPS feedback.

Recognize support heroes with leaderboards and drill downs stats per team and agent. Stay on top of your customer experience with regular reports and notifications delivered directly to your inbox.

Learn more about Analytics & Insights

Take action to improve

Close the feedback loop

Improve your customer experience based on customer feedback.

Monitor and manage negative ratings. Every dissatisfied customer is highlighted, so you can take proper action to recover potentially lost customers.

Learn more about Closing the feedback loop

Reward your agents

Rewards & Recognition

Motivate your agents to perform better. Use Nicereply data to calculate a motivational variable for your agents' salaries.

Our clients reported seeing increased conversion rates, more feedback and an overall better atmosphere in the team once implemented.

Read more about how our client motivates their agents.

Trusted by hundreds of companies

We're so obsessed with our Nicereply score that we made a t-shirt out of it.
Ricky Raykhenberg
Success Engineer at Optimizely

On the FreshBooks Support Team, Customers First, Always is our defining core value. Nicereply allows us to directly measure our customer experience and gives our team members a source of constant customer feedback.
Steve Bujouves
Director of Support at Freshbooks

All too often, the actual quality of customer service interactions gets lost in the noise of logistical metrics. Nicereply is a lightweight and practical way of making sure our team at Olark is paying attention to customer happiness.
Ryan LaBarge
Technical Support Samurai at Olark

Customer satisfaction is actually one of our company white-goals that were measured on. The only one thats at a company level, where we hold the entire company accountable is our customer satisfaction that we get at through using Nicereply.
Rachel Ferrara
Customer Support Manager at DramaFever

Nicereply helps our customers tell us whether theyre getting what they need. This creates opportunities to respond to specific feedback in the short-term while developing longer-term solutions in our approach. At the end of the day, we love working for positive feedback!
Lock Whitney
Team at HubSpot

We have group objectives. Specifically, we set ourselves an aggressive Nicereply score that we aim to achieve as a group on a weekly basis. We also have performance goals for each agent that are focused on their ticket resolves, individual Nicereply score, and quality score.
Nykki Yeager
Customer Service Manager at ipsy

Satisfied customers are worth 46% more.
How satisfied are yours?